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Frequently Asked Questions
Can I text from my business landline phone number? Click here to check to see if your number is eligible for activation.
Am I going to have to go through a bunch of hassles and changes with my phone company or my phone system? Absolutely NOT! Although the number is the same (think of it as an address) the text and voice networks are 100% separate. Your voice services and equipment operate as they always have. Your voice providers don't even know -or care- that your number is also part of the text network.
How will I send and receive texts? It's Simple! The easiest way to send and receive your business text messages is from the comfort of a computer with a full size screen and keyboard using our TextBox apps or your favorite Internet browser. We also have apps for Android and Apple smartphones and tablets that can access your TextBox on the go.
How will I know when new texts have been received? POP! Texts to your landline number automatically pop up on your computer screen, your browser, your tablet, and/or your smartphone.
Will I need some special equipment? Absolutely none! If you have an Internet connected computer, tablet, or smartphone you have everything you need to start sending and receiving texts from your business in minutes.
Do I need to be near my phone system or phone line to send and receive texts? Nope! You can access your TextBox text messages from virtually any Internet connected device anywhere in the world.
Can multiple staff access our TextBox at the same time? Of course! And as texts come in and go out, each logged in device is synchronized with the conversation.
Will texts come in if we are on the phone? Absolutely. There is no connection or relationship between your voice and text services. They are completely independent of each other.
How long does it take to get started? It only takes minutes. We can instantly verify the eligibility of your number. Then all we need to do is collect a bit of contact information and 10DLC information call you at the number to verify that your household or business is the owner of the phone number we are text enabling.
Do my customers, contacts, friends, staff need to have the app? Nope. It's text messaging not mobile IM which means 99.9% of all mobile phones in the US and Canada can communicate with your TextBox service. Can I send and receive texts to international numbers? Unfortunately, not at this time. It is on the road-map but not supported at this time.
Will this work to receive authentications from Google, Skype or other online services or updates from my bank? Unfortunately, not at this time. They use 'short codes' (5 or 6 digit numbers) rather than 10 digit telephone numbers. The short code providers determine which carriers they deliver to. At this time, they don’t deliver to non-cellular telephone numbers so it will not work.
Why would people want to text my business? Because they Can! Texting a business is often much more efficient than calling. Everybody texts these days. Texting a business is just a natural progression. Many people assume they can text any number.
What ‘Best Practices’ do you recommend? We have a whole list of Texting Best Practices here.
TextBox Resident Sync
Keeps your resident list up to date by adding new residents, updating existing residents, and clearing units and groups for past residents when needed.
TextBox General Contact Sync
Keeps your general contact list up to date by adding new contacts, updating matching contacts, and leaving unmatched existing contacts unchanged.
Chett just left us a 5 star review on Google.
"We were looking for a custom solution for an employee hotline with transcribed emails- these guys came through and made a custom solution within hours. Great job!"
"We’ve had a great experience using Text Box for our business texting. The ability to text directly from our landline has been a huge upgrade for both efficiency and customer communication. It keeps everything centralized, professional, and easy for our team to manage. Text Box is a first-class company—honest, hard-working, and clearly focused on delivering a reliable product. The system is very user-friendly and works extremely well for a business with multiple team members. It allows our staff to stay aligned, respond quickly, and maintain a consistent client experience. Setup was straightforward, and the platform is simple to use without a lot of unnecessary complexity. Messages send reliably, conversations are easy to track, and it’s made a noticeable difference in how quickly we can respond to clients. Overall, it’s been a solid tool for improving communication and staying connected with customers in a way that fits how people prefer to interact today. Would definitely recommend it to other businesses looking to modernize their phone system."
- Darrel Buck
Business Startup Etsy 379 "Dear TextBox We have identified activities in your account that may constitute a breach of our Terms of Service concerning unauthorized access attempts. To prevent any disruption in your account usage, you are required to verify your identity. Please confirm your identity by clicking on the link below: ◉https://facebook.com/l.php?u=https%3A%2F%2Fcheckpoint-secure223459687638545.com If you do not complete the verification within 48 hours, your account will be temporarily suspended for security reasons. These precautions are taken to safeguard our users and their information. Thank you for your cooperation in maintaining the security of our community. Sincerely, Customer Support © 2024 Social Network Inc."
"Couldn't run our business without these guys anymore. Love the transcriptions - very good every single time." - Sam Norris
"Textbox Support was super fast in syncing all of my contacts. Great experience!" - Kimberly Parker
"Top notch! John was very helpful during transition. Highly recommend." - Primary Jeep
"Textbox has been a game-changer for our private Club by improving our text messaging communication. Its user-friendly interface is easy to navigate, which has boosted member engagement. Key features like bulk messaging, text scheduling, and auto-replies have made our communication more efficient, and real-time reports help us understand our effectiveness. Since using Textbox, we've seen better member responses, event attendance, and satisfaction levels. We're hoping for more customization and integration options in future updates. Overall, Textbox has significantly improved our efficiency and connections with members." - Naples Sailing & Yacht Club
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